Effective Date: May 25, 2026
Welcome to Acore Hosting (“Acore Hosting”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our Minecraft hosting services, including both free and paid hosting plans.
This policy applies to:
When you register for an account, we may collect: Username, Email address, Password (encrypted/hashed), Discord ID or username (if linked).
For paid hosting services, we may collect: Billing name, Billing address (optional), Transaction IDs, Payment method details processed through third-party payment providers (Stripe / PayPal). We do not store full credit card information on our servers.
To operate and secure our services, we may collect: IP addresses, Login timestamps, Browser and device information, Minecraft server logs, Resource usage statistics, Crash reports and error logs.
If you contact support, we may store: Support tickets, Emails, Discord messages, Attachments you provide.
We use collected information to: Provide and maintain hosting services, Create and manage accounts, Process payments, Prevent abuse, fraud, and attacks, Improve performance and stability, Respond to support requests, Enforce our Terms of Service, Comply with legal obligations.
Users of free hosting plans may have additional limitations and monitoring to prevent abuse and maintain service stability. Free hosting servers may: Automatically suspend inactive servers, Display limited advertisements or branding, Have usage statistics monitored more closely for abuse prevention. We do not sell personal information collected from free hosting users.
We may use cookies and similar technologies to: Keep you logged in, Remember preferences, Improve website functionality, Analyze website traffic. You may disable cookies in your browser, though some features may not function correctly.
We may share limited data with trusted third parties required to operate our services, including: Payment processors (such as Stripe or PayPal), DDoS protection providers, Cloud hosting providers, Analytics providers, Discord for customer support. These third parties process data according to their own privacy policies.
We take reasonable security measures to protect your data, including: SSL/HTTPS encryption, Password hashing, Firewall and DDoS protection, Restricted staff access, Secure server infrastructure. However, no internet transmission or storage system can be guaranteed 100% secure.
We retain information only as long as necessary to: Provide services, Meet legal requirements, Resolve disputes, Enforce agreements. Inactive or terminated accounts may have data deleted after a reasonable retention period.
Depending on your location, you may have rights under privacy laws including the UK GDPR and EU GDPR, such as: Access to your personal data, Correction of inaccurate data, Deletion of your data, Restriction of processing, Data portability, Withdrawal of consent. To exercise these rights, contact us using the information below.
Acore Hosting does not knowingly collect personal information from children under 13 without parental consent. (Then again the minimum age to use Acore is 13, no questions asked) If you believe a child has provided personal information, contact us and we will remove it where required.
Your data may be processed or stored in countries outside your own. By using our services, you consent to such transfers where legally permitted.
We may update this Privacy Policy from time to time. Changes become effective once posted on our website. Continued use of our services after updates means you accept the revised policy.
If you have any questions about this Privacy Policy or your personal data, contact us: